Staff does not receive email from different staff in our organisation

%3CLINGO-SUB%20id%3D%22lingo-sub-1484925%22%20slang%3D%22en-US%22%3EStaff%20does%20not%20receive%20email%20from%20different%20staff%20in%20our%20organisation%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1484925%22%20slang%3D%22en-US%22%3E%3CP%3EA%20staff%20office%20account%20had%20a%20malware%20issue%20of%20recent%20which%20triggered%20his%20account%20to%20send%20emails%20to%20all%20email%20address%20in%20our%20company's%20email%20database%20in%20outlook.%20so%20his%20password%20was%20immediately%20change%20and%20the%20sending%20of%20the%20spam%20email%20stopped.%20however%2C%20since%20this%20incidence%20happened%2C%20we%20noticed%20he%20has%20been%20unable%20to%20receive%20emails%26nbsp%3B%20from%20different%20staff%20in%20the%20organisation.%20kindly%20advise%20on%20how%20the%20issue%20can%20be%20fixed%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1484925%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Occasional Visitor

A staff office account had a malware issue of recent which triggered his account to send emails to all email address in our company's email database in outlook. so his password was immediately change and the sending of the spam email stopped. however, since this incidence happened, we noticed he has been unable to receive emails  from different staff in the organisation. kindly advise on how the issue can be fixed

1 Reply
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Most likely the account was temporary blocked. Run a message trace to see the status of one such message and/or open a support case.