Skype For Business PTSN - IVR Were Sorry You Are not provisioned for this service

Occasional Visitor

I have a new user provisioned for service, Number is assigned the same as other users, but when dialing from outside number, we get a IVR stating "We're sorry, but you are not provisioned for this service, please contact your administrator."


Can anybody tell me what I may be missing?

2 Replies



I guess it could just be a delay. Since you posted this yesterday can you test again today? Sometimes new configurations and settings can take a while in Office 365.

Hi @bradstud 


Did you get a solution to this?


If so, I am wondering what your solution was please?


Would you mind posting a quick update?


Thanks in advance, Alan