Signle Sign On and Outlook

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Good day. Hope you are all well. I have an issue with single sign on and the way it is affecting the outlook client. We set up o365 with our clients and all seemed to be working well, we finished the final touches and shortly afterwards one of the users started experiencing problems with the single sign on. Upon entering the outlook client, the user is prompted for a password to an account name@ggzar.onmicrosoft.com. I change the account name to the correct account i.e. name@business.org and sign in with the users credentials. 5 minutes later, it connects and the mail flows through. However, the mail on the users cellphone also crashes then restarts. If the mailbox isn't actively worked in, it disconnects again and the process must be repeated. Please help

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