Sign in error in office 2011 for os x lion

%3CLINGO-SUB%20id%3D%22lingo-sub-715675%22%20slang%3D%22en-US%22%3ESign%20in%20error%20in%20office%202011%20for%20os%20x%20lion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-715675%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20trying%20to%20log%20in%20to%20microsoft%20word%20with%20my%20office%20365%20account%20but%20it%20shows%20the%20following%20error%20%3A%20Sorry%2C%20there%20was%20a%20problem%20while%20trying%20to%20connect%20to%20your%20account.%20(Error%20code%3A0x80072f17)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20help%20!!!%20%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20running%20Office%202011%20in%20os%20x%2010.7.5%3C%2FP%3E%3CLINGO-LABS%20id%3D%22lingo-labs-715675%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EDeveloper%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EEducation%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%20Groups%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%20Video%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESecurity%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-715778%22%20slang%3D%22en-US%22%3ERe%3A%20Sign%20in%20error%20in%20office%202011%20for%20os%20x%20lion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-715778%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F365209%22%20target%3D%22_blank%22%3E%40oreotj%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20recommend%20you%20try%20following%20below%20steps.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EGo%20to%20%3CYOURUSERNAME%3E%20Library%26nbsp%3B%26gt%3B%26nbsp%3BGroup%20Containers%26nbsp%3B%3C%2FYOURUSERNAME%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3ECtrl%2Bclick%20or%20right-click%20each%20of%20these%20folders%20if%20present%2C%20and%20then%20click%26nbsp%3BMove%20to%20Trash.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EUBF8T346G9.ms%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EUBF8T346G9.Office%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EUBF8T346G9.OfficeOsfWebHost%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20also%20read%20below%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fwhat-to-try-if-you-can-t-install-or-activate-office-for-mac-5efba2b4-b1e6-4e5f-bf3c-6ab945d03dea%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%23PickTab%3DActivation%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EWhat%20to%20try%20if%20you%20can't%20install%20or%20activate%20Office%20for%20Mac%3C%2FA%3E%3C%2FP%3E%3CP%20class%3D%22%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22%22%3EThank%20you%3C%2FP%3E%3CP%20class%3D%22%22%3EDav%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Visitor

I am trying to log in to microsoft word with my office 365 account but it shows the following error : Sorry, there was a problem while trying to connect to your account. (Error code:0x80072f17)

 

 

Please help !!! </3

 

 

I am running Office 2011 in os x 10.7.5

1 Reply
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Hi@oreotj 

 

I would recommend you try following below steps.

 

Go to <YourUserName> Library > Group Containers 

Ctrl+click or right-click each of these folders if present, and then click Move to Trash.

UBF8T346G9.ms

UBF8T346G9.Office

UBF8T346G9.OfficeOsfWebHost

 

Please also read below :)

What to try if you can't install or activate Office for Mac

 

Thank you

Dav,