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Shared mailbox with the same email (local part) can't be created to a different domain

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Matti Pekkarinen
Occasional Contributor

Hello everyone,

 

I have a shared mailbox support@domain1.com.

 

The problem: When I'm trying to create a shared mailbox support@domain2.com this results in an error saying that each mailbox should have unique name and that this name is already in use.

I have verified both domains an set up dns correctly. Doesn't O365 separate email addresses from different domains even if they have the same local part (support)?

Is it even possible to have the same local part for emails from two domains?

I need an email address for support for all of my domains and since I'm migrating from another service, they all must be in the form support@domain.com.

Thank you in advance for your input, Matti

11 Replies
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Seems like a similar problem. The linked post is quite old though.

I have no idea how to replicate the solution in office 365 admin center.
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Simply use PowerShell, the UI is limited for this scenario.

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Without Powershell experience in a mac environment with instructions from a 5 year old blog post doesn't seem like a great combo.

This scenario seems so obvious that there must be an easier way?

Its two domains having an email address for support. Shouldn't be that complicated.
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I will do some testing when I get home from work

Adam
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ok! i've managed to create 3 shared mailboxes with the addresses of support@domain1.com , support@domain2.com and support@domain3.com. My setup was exchange online only and i did it from the exchange admin center only.

 

Go to exchange online admin center -> recipients -> shared : click the plus sign

Here you can type the name and also alias if you click the  "more options" button..(see attached file)

Type a name and alias different to the mailaddress, like support_uk or  something and set the mailaddress to ex. support@domain1.com!

Repeat this when creating another shared mailbox:

name/alias: support_us

mailaddress: support@domain2.com

 

tested and confirmed working in my test environment

 

/adam

 

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Thanks,

I found the option to type the alias. But I get this error:

The proxy address "SMTP:asiakaspalvelu@domain2" is already being used by the proxy addresses or LegacyExchangeDN of "Domain 1 display name". Please choose another proxy address.( The "UserMailbox" with display name "Domain 1 display name" is already setup and using the same address.)
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Are both the name and alias of the domain2-mailbox you try to create unique?

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Solution

Moi Matti,

 

The problem is that when you create a shared mailbox, the alias with the local name is also created. Thus, regardless of the domain part, you have the error you described.

 

Luckily the workaround is quite simple. Just create a shared mailbox with unique local name, such as support_domain2@domain2.com. After it is created, edit the mailbox email addresses to change the default address to support@domain2.com and you're done!

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