SOLVED

Shared Mailbox in Favorite

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Frequent Contributor

Hi,

 

We use Outlook 2016 with Office 365. One user added a shared mailbox to her Outlook Favorites and complained there is no emails in the shared mailbox, but it worked fine if she added the Inbox of the shared mailbox to Favorites.

 

I wonder if it is the limitation of Outlook or there is a configuration to display all folders and emails in the shared mailbox in Favorites.

 

Please help!

Thanks in advance! 

2 Replies
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Best Response confirmed by Grace Yin (Frequent Contributor)
Solution

Not sure what exactly you mean by "added a shared mailbox to favorites"? If you add the "root" folder, it's normal for it to be empty and show no messages, Inbox is the right folder to add (and any other folders under the root, if necessary).

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Hi Vasil,

 

Thank you for your reply. Yes, it's the root folder that the user added to favorites. OK, I will let her know the right way is to add the Inbox folder.

 

Many thanks!