02-06-2018 09:36 AM
02-06-2018 09:36 AM
We have a small number of Mac users (including myself) and are having an issue with Shared Group Calendars.
I have created some Calendars in Outlook and then instructed users to go to the Calendar and click the Connect to Outlook button and then accept the calendar.
This works fine for Windows users (which I am as well) but the button is greyed out on the Mac. I kind of assumed that the calendar would be synced to my Mail Account on any other platform. So I added the calendar to Outlook in Windows, BUT it doesn't appear on the Mac App, Email on the Web, or the mobile client.
This is not good. What if a user gets a new computer and has to install Outlook on that computer. Will he or she have to add the calendar again?
Before I roll out anymore of these I want determine what is going on.
Any help would be much appreciated.
02-06-2018 10:24 AM
@Julia Foran should be able to tell us whether it's supposed to work on Macs.
02-06-2018 10:28 AM
Bryan, can you please add screenshots of what you're seeing? If you accept in Windows, those calendars should also appear in Outlook on the web at least. From what you said above, it sounds like they are not appearing anywhere else?
02-06-2018 10:58 AM
Yes they are not appearing anywhere else. I will provide screen shots.
Connect to Outlook is greyed out.
On the web there isn't the shared IT Calendar.
Nothing in the Mac client
I can provide any other information that you may need. Thanks for looking into this!
02-07-2018 12:41 PM
02-07-2018 11:17 PM
02-08-2018 08:40 AM
The first shot is a SharePoint calendar. I was told to do Group calendars this way:
Create a calendar in SP with correct permissions.
Have the users open the calendar on the web and click the "Connect to Outlook" button.
Accept the prompts to add to Outlook.
You are saying that we should send invites from the calendar?
02-08-2018 04:38 PM
We have this with our Mac customers too. Outlook on Windows will open any shared mailboxes or calendars you have access to. Outlook for Mac requires the used to "Open another user's" mail or calendar to add it to the Outlook navigation, once they have been granted permission.
In addition, one tiny setting can grey out the Open Shared Calendar option on Mac. Here's the fix: https://support.microsoft.com/en-us/help/3007307/you-cannot-open-a-shared-calendar-in-outlook-2016-f...
02-12-2018 08:40 AM
Thank you. This is helpful. But my main problem is that when a user goes to a Sharepoint calendar and clicks the Connect to Outlook button, it does add the calendar to Outlook on Windows, but it is NOT added to their OWA instance nor on mobile.
Do you know why this would be so?
02-14-2018 09:26 AM
05-29-2018 08:31 AM - edited 05-29-2018 08:33 AM
I have a follow-up question.
I use outlook with an imap account and don't have any exchange accounts any more. As a result, my "add calendar" button is greyed out and yet the preferences are different from the bulletin you reference.
These are the preferences I am offered.
Right now, the mobile app is picking up everything from my gmail account. The desktop app is picking up calendar items. Nothing I add to the desktop calendar shows up on mobile or OWA. Nothing I add on mobile shows on the desktop.
05-29-2018 10:24 AM
05-29-2018 08:37 PM
Thank you. I understand imap has this limitation and suspected that the lack of exchange would be the reason it is greyed out.
However, I'm getting calendar updates on the IoS app and once in outlook, Why doesn't it sync with the Mac version of outlook when all instances are office 365?
05-31-2018 10:55 AM
07-19-2018 03:14 PM
Your response here may address my question. We share specific calendars housed in a shared mailbox shared with our students. The mailbox itself is not shared with the students, just the faculty, so that the faculty can edit the calendars.
Our students with Outlook for Mac don't seem to be able to access the calendars that have been shared with them. We share the calendars by right clicking the calendar, from within the shared mailbox in OWA, and selecting Sharing Permissions.
Having the student click the Add a Shared Calendar button on the toolbar and attempt to add the shared mailbox, doesn't work.
Is there any way at all for the students to access the shared mailbox calendar from Outlook for Mac?
07-20-2018 12:49 AM
We're currently working on improving shared calendars in Outlook for Mac. Unfortunately today, the list of calendars shown in Mac is not read from the service, so that's why the students who accepted the sharing invitation may see the calendar in all of their apps except Outlook for Mac.
We are hoping to release a fix very soon so that Outlook for Mac starts reading the calendar list from the server, and the students would automatically see those calendars.
However, in the meantime, the users can do the following workaround:
Note that this will only work if the calendar is shared with "View all details" permissions or higher. If the permissions is only Availability (free/busy) or Titles and Locations (limited details), then Outlook for Mac cannot currently view those calendars.
07-25-2018 01:32 PM - edited 07-25-2018 01:32 PM
The student has reported that the quick fix isn't working, though she does have View all details permissions. Will this fix work even if the calendar in question is not the primary calendar for the shared mailbox?
08-09-2018 04:11 PM
She would need "view all details" to the primary calendar AND the secondary calendar, if the calendar she wants to view is the secondary calendar.
08-09-2018 04:33 PM - edited 08-09-2018 04:33 PM
Thanks for writing back. I actually dug this tip up from somewhere buried deep in the internet yesterday. And it worked!