Home

Setting up DNS MX Records for Office365 for business problems

%3CLINGO-SUB%20id%3D%22lingo-sub-1033635%22%20slang%3D%22en-US%22%3ESetting%20up%20DNS%20MX%20Records%20for%20Office365%20for%20business%20problems%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1033635%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20registered%20for%20Office365%20with%20a%20subscription%20that%20supports%20both%20offline%20Office%20product%20as%20online%20cloud%20products%20like%20exchange%2C%20onedrive%2C%20skype%20et%20cetera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20added%20my%20custom%20domain%20as%20a%20domain%2C%20which%20went%20flawlessly!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThen%20I%20wanted%20to%20setup%20my%20MX%20records%20to%20route%20email%20to%20Office365%2C%20so%20I%20read%20this%20article%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Fadmin%2Fget-help-with-domains%2Fcreate-dns-records-at-any-dns-hosting-provider%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Foffice365%2Fadmin%2Fget-help-with-domains%2Fcreate-dns-records-at-any-dns-hosting-provider%3C%2FA%3E%3C%2FP%3E%3CP%3EIt%20says%20I%20need%20to%20copy%20my%20MX%20record%20from%20the%20admin%20panel%2C%20however%2C%20when%20I%20go%20there%2C%20I%20get%20the%20following%20%22message%22%20%2F%20%22error%22%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F158979iB6106AE127CB77D7%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Screenshot%202019-11-26%20at%2015.08.38.png%22%20title%3D%22Screenshot%202019-11-26%20at%2015.08.38.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%22Th%3CSPAN%3Eere%20are%20no%20required%20DNS%20records%20because%20you%20don't%20have%20subscriptions%20with%20Exchange%20or%20Skype%20service%20plans.%22%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWhat's%20this%3F%20I%20just%20purchased%20the%20%22Office%20365%20Business%20premium%22%20package%2C%20which%20includes%20Exchange%2C%20why%20do%20I%20get%20this%20message%3F%20I%20need%20to%20setup%20my%20mail!%20Help!%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1033635%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Highlighted
Occasional Visitor

I just registered for Office365 with a subscription that supports both offline Office product as online cloud products like exchange, onedrive, skype et cetera.

 

I added my custom domain as a domain, which went flawlessly!

 

Then I wanted to setup my MX records to route email to Office365, so I read this article

https://docs.microsoft.com/en-us/office365/admin/get-help-with-domains/create-dns-records-at-any-dns...

It says I need to copy my MX record from the admin panel, however, when I go there, I get the following "message" / "error":

Screenshot 2019-11-26 at 15.08.38.png

"There are no required DNS records because you don't have subscriptions with Exchange or Skype service plans."

 

What's this? I just purchased the "Office 365 Business premium" package, which includes Exchange? The package also shows under Billing -> Products and Services...

 

I need to setup my mail! Help!

1 Reply
Highlighted
Are you ale to access outlook.office365.com/ecp? If not, maybe something is wrong in the back-end, and I would open a support ticket to have it fixed.

MX usually look like domain-com.mail.protection.outlook.com, you just replace "." for "-" and then add "mail.protection.outlook.com"
Related Conversations