May 05 2017 06:48 PM - edited May 05 2017 06:50 PM
(Context: Office 365 E1 / Outlook Online)
I have a shared mailbox that I need to be able to send from. My user account is properly set up as a member of that shared mailbox, and I am able to open the mailbox separately and send from within it, so I know I have the permissions/delegation.
However I want to be able send as if I am the shared mailbox from within my own mailbox, not having to open a separate window with the shared mailbox. (i.e. Just choose the Shared Mailbox name in the "From" field when I send an email.
Here are Microsoft's instructions to do that from https://support.office.com/en-us/article/Open-and-use-a-shared-mailbox-in-Outlook-on-the-web-for-bus...
How do I send email from the shared mailbox?
To send email from the shared mailbox using Outlook Web App:
Click above the folder list. A new message form opens in the reading pane.
Click More and then select Show from. This option shows you that the people who receive the email message will see that it comes from the shared mailbox and not from your own email account.
To add recipients, type the name of anyone who is in your contacts folder or organization’s address list, or type the email address in the To or cc box. The first time you enter a person’s name, Outlook Web App searches for that person’s address. In the future, the name is cached so it resolves quickly.
Type a subject.
Type the message you want to send.
When your message is ready to go, click send
I cannot get any options to appear in the "From" picklist other than my own email account, even though the guide shows I should be able to do so.
Does anyone know how I can get the Shared mailbox I am a member of to appear there?
Thanks!
May 05 2017 11:53 PM
May 06 2017 12:39 AM
Hi there Juan, I have tried every way I can think of to remove my email address from the 'From' field when composing a new message, but I can't backspace or delete key it, and when I click the 'From' button and mine is the only email address that appears to select from, there is no way to delete it from there either (often options have an 'X' next to them in a list to remove, but not here). Have I misunderstood what you mean?
May 06 2017 04:47 AM
Right-click on your name next to the From button, select the Remove option and enter the shared mailbox address. The From button dropdown doest NOT automatically populate addresses you have permissions to send as, entries only appear there after you have sent at least one message.
May 06 2017 01:18 PM
@Vasil Michev wrote:Right-click on your name next to the From button, select the Remove option and enter the shared mailbox address. The From button dropdown doest NOT automatically populate addresses you have permissions to send as, entries only appear there after you have sent at least one message.
Hooray that works - thank you!
That should be part of Microsoft's instructions!
Jan 31 2018 09:51 AM
Thank you for posting this conversation. This was exactly the question I had and the answer I needed!
Apr 01 2018 07:34 PM
thank you Vasil Michev for guiding. 5 stars for you....
Apr 30 2018 11:52 AM
May 08 2018 06:03 AM
Oct 10 2018 01:38 PM
Oct 17 2018 04:26 AM
Thanks, it worked... but I have to say this is really faulty, UI-wize...
Oct 31 2018 01:23 PM
Had the same issue and found same solution. However... same account doesn't appear in FROM pick list even after successfully sending from shared e-mail once; thinking it would then appear later.
Thoughts?
Nov 26 2018 05:43 AM
Agreed - process stinks:
... Show from field
right click your name
mouse away from your contact card so it goes away
click remove on you name
add the from name
And you have to do this every time.
It's almost easier to open the entire shared mailbox in a new tab
Right click the identity circle in the top right corner
Open another maillbox
Nov 27 2018 04:44 AM
Not so stinks.
>.. Show from field
You can set it always visible.
>right click your name
>mouse away from your contact card so it goes away
>click remove on you name
>add the from name
>And you have to do this every time.
You have to perform these annoying steps only once.
After that you just click an arrow near From: and select an address from the drop-down list.
Nov 28 2018 06:32 AM
Dec 06 2018 09:11 AM
Totally stinks, since this works in the web version of Outlook, but doesn't in the actual Outlook. It'll let you put a different address in the "From" field (once you get it to show), but it refuses to send it, despite being a member of the Shared Mailbox, and it working in the web version. I get:
Your message did not reach some or all of the intended recipients.
Subject: Testing from 2
Sent: 12/6/2018 12:03 PM
The following recipient(s) cannot be reached:
'Jeff Barr' on 12/6/2018 12:03 PM
This message could not be sent. You do not have the permission to send the message on behalf of the specified user.
Dec 06 2018 09:19 AM - edited Dec 07 2018 08:13 AM
Jeff,
as a rule a desktop Outlook works with the shared mailboxes much better than OWA.
Make sure that you have or "send as" or "send on behalf of" shared mailbox right but not both ones. Also try to create a new Outlook profile, attach a shared mailbox and re-test.
Regards,
Victor Ivanidze
Dec 06 2018 09:42 AM
Victor, thanks for the help. I figured out what the problem was, I was trying to send from the inbox of the Shared Mailbox and changing the "From" address, it worked fine when I sent from my own inbox and changed the "From" address. Sort of confusing, since you read messages to the Shared Mailbox in ITS inbox, but you can't send them from there (yet you CAN send replies from it).
Dec 06 2018 09:55 AM
Jeff, looks like something wrong on you site.
I've just navigated to the Inbox of the shared mailbox and click New. The new item had my own address as From: one. After that I've changed it (by selecting from the list) to the address of the shared mailbox and click Send. A message was sent successfully.
Mar 08 2019 12:46 AM