Send items wrong folder on outlook 365 and macos

%3CLINGO-SUB%20id%3D%22lingo-sub-699382%22%20slang%3D%22en-US%22%3ERe%3A%20Send%20items%20wrong%20folder%20on%20outlook%20365%20and%20macos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-699382%22%20slang%3D%22en-US%22%3EIs%20this%20a%20shared%20mailbox%3F%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.msb365.blog%2F%3Fp%3D1513%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fwww.msb365.blog%2F%3Fp%3D1513%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fall%2Fsent-items-for-shared-mailbox-in-outlook-2016-for%2F6a0c1dfe-d918-459a-9b6a-6db23c79e25d%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fall%2Fsent-items-for-shared-mailbox-in-outlook-2016-for%2F6a0c1dfe-d918-459a-9b6a-6db23c79e25d%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-699358%22%20slang%3D%22en-US%22%3ESend%20items%20wrong%20folder%20on%20outlook%20365%20and%20macos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-699358%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20morning%2C%3C%2FP%3E%3CP%3EOne%20of%20my%20client%20has%20an%20issue%20on%20outlook%20365%20on%20her%20Mac%20Mojave.%3C%2FP%3E%3CP%3EShe%20has%20two%20mailbox%2C%20and%20when%20she%20send%20a%20mail%20from%20the%20second%20mailbox%2C%20the%20mail%20doesn%20t%20go%20on%20the%20folder%20send%20item%20of%20this%20one%20but%20on%20the%20send%20folder%20of%20the%20first%20one.%3C%2FP%3E%3CP%3EIt%20seems%20there%20is%20a%20register%20key%20on%20windows%20to%20solve%20that%20but%20on%20Mac%20I%20don%20t%20find%20anything.%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20help%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-699358%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-699610%22%20slang%3D%22en-US%22%3ERe%3A%20Send%20items%20wrong%20folder%20on%20outlook%20365%20and%20macos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-699610%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F362086%22%20target%3D%22_blank%22%3E%40Ankou666%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eas%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72542%22%20target%3D%22_blank%22%3E%40adam%20deltinger%3C%2FA%3E%20suggested..%20seems%20that%20the%20user%20is%20sending%20mails%20using%20a%20shared%20mailbox...%20and%20the%20mail%20is%20showing%20in%20sent%20items%20of%20the%20user%20mailbox...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIn%20case%20if%20it%20is%20not%20a%20shared%20mailbox..%20did%20you%20check%20in%20OWA%20if%20the%20same%20issue%20is%20there%20or%20not..%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERobin%20Nishad%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Good morning,

One of my client has an issue on outlook 365 on her Mac Mojave.

She has two mailbox, and when she send a mail from the second mailbox, the mail doesn t go on the folder send item of this one but on the send folder of the first one.

It seems there is a register key on windows to solve that but on Mac I don t find anything.

Thank you for your help

2 Replies
Highlighted

@Ankou666 

 

as @adam deltinger suggested.. seems that the user is sending mails using a shared mailbox... and the mail is showing in sent items of the user mailbox...

 

In case if it is not a shared mailbox.. did you check in OWA if the same issue is there or not..?

 

Thanks

 

Robin Nishad