Jul 24 2020
10:53 AM
- last edited on
Feb 01 2023
11:48 AM
by
TechCommunityAP
Jul 24 2020
10:53 AM
- last edited on
Feb 01 2023
11:48 AM
by
TechCommunityAP
Hi,
As a service technician for multifunctional devices I see more and more companies using an SMTP connector to let the device use scan to mail trough office 365 on port 25. So I tried to set this up for my own home device (Kyocera), instead of using just the ISP smtp, but it's not working and I don't really know why......
* First I made a connector on the 365 admin platform, from organisation mailserver to office 365, and added my public IP @ home.
* On the mfp device STARTTLS is on, and as SMTP i filled in COMPANYNAME.mail.protection.outlook.com with port 25.
* The mfp device is using my ISP dns servers, but also tried google without any result.
Every test connection I want to try failed on the mfp device but I can not see what the reason should be.
Anyone?
Thx in advance,
Froota
Jul 24 2020 08:48 PM
Jul 25 2020 02:11 AM
@DeepakRandhawa thx for the reply,
I tried the telnet:
Could not connect to the host on port 25, connection failed......
Jul 26 2020 04:14 AM
Jul 26 2020 11:56 PM
No, It took like 30 sec. and then I got the message:
'Could not make a connection with the host, on port 25: connection failed.'
A telnet for the smtp of my ISP works fine within seconds.....I don't get it.
Jul 28 2020 08:01 AM
Jul 28 2020 05:27 PM
Hey @Froota ,
Is there a firewall in picture ? Check the firewall to see if there is outbound traffic to office 365, see if it is being dropped for any reason.