Sep 08 2020 05:19 AM
Sep 08 2020 05:19 AM
We have set up delegated access in Exchange as follows :
1. The delegate, Bob, is using OWA.
2. The delegator, Anne is using Outlook 365. Access has been granted in Outlook through File -> Account Settings ->Delegate Access.
3. Bob opens Anne's mail by adding a shared folder on his OWA. He opens the Inbox for Anne and sends an email. This email needs be saved in the sent items of both Bob and Anne. Currently the email is being saved in the sent items of Bob only.
The command Set-Mailbox anne@domain -MessageCopyForSendOnBehalfEnabled $true has been run for Anne.
But no email is being saved in Anne's sent items when Bob sends an email through the mailbox of Anne.
Can anyone please advise where we are going wrong?
Sep 08 2020 06:24 AM
@ManjulaSicom Hi, could it be a case of mix up?
-MessageCopyForSentAsEnabled vs -MessageCopyForSendOnBehalfEnabled
For reference see the examples here https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/automa...
Sep 09 2020 02:51 AM
Sep 10 2020 10:55 PM
Sep 10 2020 11:12 PM
@ManjulaSicom Hello again, have to ask if you are in hybrid mode? Is one of them on-prem and the other user in cloud? The MessageCopyForSentAsEnabled and MessageCopyForSendOnBehalfEnabled settings are not supported if they are located in different environments.
Sep 10 2020 11:26 PM
Sep 11 2020 01:00 AM
Sep 11 2020 04:44 AM
Sep 11 2020 05:10 AM
Oct 05 2020 11:21 AM - edited Oct 05 2020 11:22 AM
Im very sorry to be replying so late. We've been taken up by another quite serious issue where emails sent by one of our executives have not been received by the recipients with no delivery failure and no errors.
Back to our issue. So as not to block the users, we have upgraded their OS and installed Outlook app on their machines. Full Access has been given to the delegates through the Admin portal and sent on behalf has been configured there itself. I still need to test if when the delegate is sending email via the delegator's Inbox, the email is getting saved in both places.
Will keep you updated.