Same email addresses in Office 365 admin center

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Occasional Contributor

I have a weird question about why our company has two exact same email addresses in Office 365 admin center. One account is an "Active user" and the other is a Shared Mailbox." Both of these accounts have the same exact email address.

 

Not that it matters, but I use one as a service account to "scan to email" on our multi-function printers. I need to authenticate to Office 365, so I use the "Active user" account one because it has a password. 

 

How in the world did I end up with 2 email addresses that are both exactly the same email addresses?

 

Example 

Thanks,

3 Replies
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@finsfree 

 

This should absolutely not be possible.  Can you please share some screenshots of these accounts so I can compare them please?

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Are you sure they're not the same? Every shared mailbox has a matching user account, much like every user mailbox has. 

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@Vasil Michev 

 

Oh yeah good point.  I had forgotten about that.  It could indeed be that these are in fact the same account.