Retention Policy for SharePoint Online (Disposition Review Error)

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Occasional Visitor

Hi Microsoft Tech Community, 

 

I would like to request your help on a roadblock I am facing in configuring and testing a retention policy that is supposed to trigger a disposition review. 

 

Background: 

I have configured a retention label that is supposed to trigger a disposition review. All prerequisites from (https://docs.microsoft.com/en-us/microsoft-365/compliance/disposition?view=o365-worldwide#prerequisi...) were completed. The label is published to a SharePoint site and applied to a document. 

 

Issue: 

When I navigate to the 'Records management' tab in the M365 Compliance center, I am able to see the attached 'Pending Disposition' image. In the image, the correct policy related to the file is listed but no documents are included within the policy (Item count 0). Multiple screenshots attached for reference. 

 

Has anybody seen this issue before? Do we know on which day/time the disposition email from Microsoft is sent to users? Your feedback would be greatly appreciated. 

1 Reply
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@virknavjot 

 

Hi, the email will not be sent to the users for disposition review until the items affected have passed the retention period set for the retention label as per the example below.

 

Screenshot 2020-06-01 at 18.58.16.png

 

Are you certain that the content has matched this time period?