Aug 18 2021 05:00 AM - edited Aug 18 2021 05:01 AM
Hello,
I've been switching from Outlook 2016 to Outlook 365 on my PC for a while now. Visually not much of a change. However, when it comes to using it, a feature that worked on Outlook 2016 is a problem on Outlook 365.
When I open a mail in a separate window and I click on the "reply" button, the window in which the mail was, should close and a new mail editing window should open. (This is the case if this option is checked: "Outlook Options ==> Mail ==> Close the original message window when replying or forwarding")
On Outlook 2016, this has always worked very well. On the other hand on Outlook 365, after putting the check mark, it only works for the first mail you answer. After that, it does not work anymore.
Have any of you ever encountered this problem and have a solution for it?
Thank you in advance for your help.
Aug 18 2021 08:52 AM
Aug 18 2021 11:20 PM
This worked fine with Outlook 2016, but not with Outlook 365. I use the following version of Outlook: Version 2104 (build 13929.20296)
I noticed that if I disable via GPO "Disable Connected Experiences" for the Office suite, I no longer have the problem. After applying this GPO if I go to Outlook => Office Account ==> Manage Settings, I can see that :
But it doesn't help me because then I can't sync anything with the cloud (OneDrive and SharePoint).
Aug 19 2021 10:45 PM
@Gabe Bratton any known issues that match this behavior?
Aug 20 2021 08:06 AM
SolutionAug 25 2021 12:48 AM
Oct 18 2021 06:46 AM
@vp096The issue has returned in Office 365 2109 version. I am seeing it pop up at multiple clients in multiple companies. 2108 did not have the issue. I had to force the users back to the semi-annual channel to get it to go away.
Oct 18 2021 08:16 AM
If you go to File, Options, Add-ins, Go, and uncheck any non standard add-ins, then restart Outlook, does the issue persist?
Just to double check, but if you go to File, Options, Mail, Replies and Forwards, is Close original message window when replying or forwarding checked?
Are there any third party integrated apps or add-ins in use? I tested Current Channel and Beta channel and I could not immediately cause the issue. I don't have any non standard add-ins currently installed though.
Aug 18 2022 07:07 PM
Aug 19 2022 09:33 AM
Aug 19 2022 10:42 AM
@Gabe Bratton, unfortunately, what I'm using is Office 2021, so I'm assuming I'm stuck with the build I have. Buy the non-365 version and that's what happens. Fair enough, that was the deal for a one-time license. I do hope that the lack of updates in this thread means that others are doing better with newer Office 365 builds.
Aug 19 2022 11:54 AM
Aug 19 2022 04:26 PM - edited Aug 19 2022 04:34 PM
@Gabe Bratton, thanks, I'll see if I can figure out what's holding up updates for this copy of Office. Seems like there's a different problem to deal with before I can get the replies to work the way I want. Yup, figured it out. This is a complete tangent. My system is running Windows 7. While I did buy ESU for at least a couple of years, just being on Windows 7 seems to prevent Office updates. No matter - I have a Windows 10 system waiting in the wings that will get around that problem.
Aug 20 2021 08:06 AM
Solution