PST Import SAS URL Error

%3CLINGO-SUB%20id%3D%22lingo-sub-2174649%22%20slang%3D%22en-US%22%3EPST%20Import%20SAS%20URL%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2174649%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20question%20for%20you%20folks.%20My%20organization%20is%20in%20the%20middle%20of%20a%20project%20to%20migrate%20to%20O365.%20We%20have%20part%20of%20the%20government%20cloud%20and%20have%20a%20G3%20and%20G1%20licenses.%20As%20part%20of%20this%20project%2C%20I%20am%20trying%20to%20move%20user%20PSTs%20from%20local%20storage%20up%20to%20O365%20using%20the%20PST%20import%20tool.%20I%20have%20follow%20the%20pre-reqs%20here%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fcompliance%2Fuse-network-upload-to-import-pst-files%3Fview%3Do365-worldwide%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fcompliance%2Fuse-network-upload-to-import-pst-files%3Fview%3Do365-worldwide%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%20when%20I%20get%20into%20the%20wizard%2C%20the%20SAS%20URL%20gets%20stuck%20on%20%22Retrieving%20SAS%20Key%22%20until%20it%20ultimately%20fails%20on%20an%20%22%3CSPAN%3EThe%20remote%20server%20returned%20an%20error%3A%20(500)%20Internal%20Server%20Error.%22%20Diagnostic%20info%20is%20below%2C%20but%20it%20means%20nothing%20to%20me.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EDiagnostic%20information%3A%20%7BVersion%3A17.00.6161.009%2CEnvironment%3ACUSPROD%2CDeploymentId%3Aa568ef312f1347029b029ea877b1fcf5%2CInstanceId%3AWebRole_IN_1%2CSID%3Ac96cb581-aac0-4ed9-bf77-f2f016f08f51%2CCID%3A5389db6b-96ec-4952-914e-fd0be5d6bfd7%7D%3CBR%20%2F%3ETime%3A%202021-03-01T16%3A22%3A07.5949412Z%3CBR%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20am%20not%20sure%20exactly%20what%20I%20am%20doing%20wrong.%20Has%20anyone%20else%20under%20a%20government%20plan%20experienced%20this%20error%20or%20this%20particular%20problem%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2174649%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMigration%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

Hello question for you folks. My organization is in the middle of a project to migrate to O365. We have part of the government cloud and have a G3 and G1 licenses. As part of this project, I am trying to move user PSTs from local storage up to O365 using the PST import tool. I have follow the pre-reqs here:

 

https://docs.microsoft.com/en-us/microsoft-365/compliance/use-network-upload-to-import-pst-files?vie...

 

However when I get into the wizard, the SAS URL gets stuck on "Retrieving SAS Key" until it ultimately fails on an "The remote server returned an error: (500) Internal Server Error." Diagnostic info is below, but it means nothing to me.

 

Diagnostic information: {Version:17.00.6161.009,Environment:CUSPROD,DeploymentId:a568ef312f1347029b029ea877b1fcf5,InstanceId:WebRole_IN_1,SID:c96cb581-aac0-4ed9-bf77-f2f016f08f51,CID:5389db6b-96ec-4952-914e-fd0be5d6bfd7}
Time: 2021-03-01T16:22:07.5949412Z

 

I am not sure exactly what I am doing wrong. Has anyone else under a government plan experienced this error or this particular problem?

2 Replies
The government clouds have a different set of features available compared to the "multi-tenant" flavor of O365/Azure, so best open a support case to confirm whether this is even possible.

@Vasil MichevAlright will do. I was thinking it might have to do with tenant setup as I haven't had that issue before. Our O365 support partner didn't know immediately and it looks like I have to go through them within the O365 portal for support at least the way it is setup now. So I thought I would ask the community first.