Jan 15 2019
11:39 AM
- last edited on
Feb 01 2023
09:26 AM
by
TechCommunityAP
Jan 15 2019
11:39 AM
- last edited on
Feb 01 2023
09:26 AM
by
TechCommunityAP
Hi Friendly Folks;
Yesterday when trying to connect the first two laptops to our domain through 365 Admin, the one that had the admin account connected but the other would not connect to its mailbox. I changed the password several times through the tool, but kept getting the pop-up window to enter PW after PW. It's killed my migration because I can't cutover without being sure all the working stations will switchover once I change the MX record. All suggestions gratefully accepted. David
Jan 15 2019 12:02 PM
Jan 15 2019 12:33 PM
Hi,
Are you trying to sign in to web mail or with outlook? Where do you get the pop-up window from?
Did you add you own domain into Office 365 so it is accepted as an domain? You don't have to change MX records for that.
Jan 15 2019 12:37 PM
Jan 15 2019 12:47 PM
Could be that the own domain is added but not verified and that both accounts are owndomain.onmicrosoft.com but they tried to sign in with @owndomain.com.
When the own domain is verified you should be able to set that domain in the username and sign in at login.microsoftonline.com but you won't get any mails util MX is changed and you won't be able to sign-in with autodiscover from Outlook until autodiscover.owndomain.com is added to DNS.
Jan 15 2019 02:00 PM
Thanks Linus. How do I make sure the domain is 'verified?' I didn't take and additional verification steps.. Nothing during the process suggested the domain wasn't isn't yet valid. Thanks :)
Jan 15 2019 02:03 PM
Jan 15 2019 03:13 PM