SOLVED

problem with outlook asking for password

%3CLINGO-SUB%20id%3D%22lingo-sub-170713%22%20slang%3D%22en-US%22%3Eproblem%20with%20outlook%20asking%20for%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-170713%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20working%20with%20a%20client%20and%20their%20outlook%20profile%20keeps%20asking%20for%20an%20email%20and%20password%20when%20trying%20to%20access%20a%20particular%20outlook%20folder.%20I%20had%20the%20client%20enter%20in%20the%20information%20and%20click%20on%20saved%20credentials%20but%20it%20still%20prompts%20for%20a%20username%20and%20password.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThe%20problem%20we%20are%20having%20is%20hard%20to%20describe%20so%20bare%20with%20me.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20noticed%20before%20I%20started%20working%20on%20it%20that%20when%20I%20right%20clicked%20on%20the%20file%20it%20had%20a%20%22close%20out%22%20option%20like%20the%20file%20was%20a%20.pst%2C%20but%20when%20I%20did%20a%20search%20through%20the%20C%20drive%20the%20only%20.pst%20file%20I%20could%20find%20was%20archive.pst.%20So%20the%20particular%20folder%20looks%20like%20a%20.pst%20file%2C%20and%20it%20doesn't%20even%20give%20me%20the%20file%20location%20option%20when%20I%20right%20click%20on%20it.%20I%20could%20not%20find%20its%20location%20and%20when%20I%20checked%20the%20account%20settings%20all%20that%20was%20there%20was%20the%20clients%20main%20.ost%20file.%20Is%20there%20a%20possibility%20that%20the%20file%20is%20a%20.pst%20but%20the%20person%20who%20worked%20on%20it%20before%20me%20deleted%20the%20file%20in%20its%20location%3F%20If%20that%20is%20the%20situation%20then%20how%20could%20I%20recover%20the%20missing%20.pst%20file%20for%20this%20particular%20folder%3F%20My%20second%20guess%20is%20that%20it%20might%20be%20an%20AutoArchive%20folder%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20went%20through%20with%20the%20client%20the%20quick%20repair%20and%20online%20repair.%20It%20still%20prompted%20for%20a%20username%20and%20password.%3C%2FP%3E%0A%3CP%3EI%20uninstalled%20the%20office%20365%20suite%20all%20together%20and%20did%20a%20reinstall%2C%20no%20luck.%3C%2FP%3E%0A%3CP%3EI%20even%20rebuilt%20the%20.ost%20account%20by%20renaming%20the%20main%20profile%20.old%20and%20it%20is%20still%20asking%20for%20a%20username%20and%20password.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWhat%20are%20some%20other%20options%20I%20can%20try%20to%20get%20outlook%20to%20stop%20prompting%20client%20for%20a%20username%20and%20password%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-170713%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-170755%22%20slang%3D%22en-US%22%3ERe%3A%20problem%20with%20outlook%20asking%20for%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-170755%22%20slang%3D%22en-US%22%3E%3CP%3Ethis%20problem%20has%20been%20resolved.%20IDK%20if%20MS%20can%20delete%20this%20or%20not.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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New Contributor

I am working with a client and their outlook profile keeps asking for an email and password when trying to access a particular outlook folder. I had the client enter in the information and click on saved credentials but it still prompts for a username and password.

 

The problem we are having is hard to describe so bare with me.

 

I noticed before I started working on it that when I right clicked on the file it had a "close out" option like the file was a .pst, but when I did a search through the C drive the only .pst file I could find was archive.pst. So the particular folder looks like a .pst file, and it doesn't even give me the file location option when I right click on it. I could not find its location and when I checked the account settings all that was there was the clients main .ost file. Is there a possibility that the file is a .pst but the person who worked on it before me deleted the file in its location? If that is the situation then how could I recover the missing .pst file for this particular folder? My second guess is that it might be an AutoArchive folder?

 

I went through with the client the quick repair and online repair. It still prompted for a username and password.

I uninstalled the office 365 suite all together and did a reinstall, no luck.

I even rebuilt the .ost account by renaming the main profile .old and it is still asking for a username and password.

 

What are some other options I can try to get outlook to stop prompting client for a username and password?

1 Reply
Highlighted
Solution

this problem has been resolved. IDK if MS can delete this or not.