owa issue

Frequent Contributor

Hi experts

Few of my office 365 users are not able to open mails in OWA.
When they type they are getting error
site cannot be reached. & owa is enabled for this users. experts help me troubleshoot this issue. if i need to traceroute office365 site how do i need to trace route, how can i check if port is blocked.

2 Replies
Why do you think this could be a network problem? From your message It seems other users in your company can access OWA with no problems...can you provide more details about your scenario:
- If you have a hybrid configuration for your corporate e-mail
- Differences between users that access OWA with no problems and users that cannot access it: OS version, browser used, etc
Best Response confirmed by Rising Flight (Frequent Contributor)

Also, After you take care of what Juan said to do, try this


1. Try from multiple browser/machines/ on/off network

2. Have them login to and click the "outlook" app button. See if they get the same results


Try to narrow down the issue