Jan 19 2018 06:35 PM
Jan 19 2018 06:35 PM
Hi I am subscribed to Office 365 for some time now. For the first time this evening my internet connection failed and for some reason I am unable to access outlook. I then activated hotspot on my mobile to receive wifi on my PC and once connected the outlook worked again. If I turn off the internet connection again I am no longer able to open Outlook.
What is causing this problem or is this limitation set by the office 365 package?
Jan 19 2018 10:28 PM
Jan 20 2018 12:56 PM
I have 8 emails registered. 2 are MS exchange, 1 is a pop3 account and the remaining 5 are IMAP
All data files are stored as .ost except one which is .pst. The PST is linked to the pop3 account which I have set up and it shows as 'personal folders' under the 'data file' tab in outlook account settings
What do you think?
Jul 09 2018 09:56 PM
Are you receiving any error message?
Have you tried opening outlook in save mode?
Have you tried having only one single account and if it works start adding the other one by one, this to see if issue reproduces with after adding an specific account
What build of the Outlook client is being used?
Sep 24 2018 09:03 AM
Experienced an instance of same - Outlook 365 - failing to complete the "Loading Profile" task (shown bottom of splash page) during a period when Local Network was healthy but ISP had Internet Outage. Multiple Outlook 365 Inboxes including User and Shared, multiple POP3 mailboxes, and Hotmail/Live Inbox. Outlook 365 current version - v1808 build 10730.20102. Over 5 minutes at same "Loading Profile" status. After ISP resolved its issues, Outlook 365 was able to open my Profile with only the usual 30-45sec of effort.
Jun 05 2019 10:15 AM
Jun 24 2019 11:46 PM - edited Jun 25 2019 12:31 AM
Anyone seen updates on this? Had an incident where internet was lost, Outlook crashed for everyone and they couldn't open it, it just hung on the email view with nothing in it. Mailboxes in Exchange Online but clients set to Cached Mode.
Jul 27 2021 01:42 AM
Select Email Exchange Account in Account Settings. Keep a check on Cached Mode and follow the instructions. This should solve your problem.