Outlook search function crashes Outlook after recent O365 update

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ATA%3E28f8%3C%2FDATA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%20%3CDATA%3E01d4fa7cbecbc1c0%3C%2FDATA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%20%3CDATA%3EC%3A%5CProgram%20Files%20(x86)%5CMicrosoft%20Office%5Croot%5COffice16%5COUTLOOK.EXE%3C%2FDATA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%20%3CDATA%3EC%3A%5CProgram%20Files%20(x86)%5CCommon%20Files%5CMicrosoft%20Shared%5COffice16%5Cmso20win32client.dll%3C%2FDATA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%20%3CDATA%3E16a03674-6670-11e9-82e3-5cea1d137008%3C%2FDATA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%20%3CDATA%3E%3C%2FDATA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%20%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%20%3CDATA%3E%3C%2FDATA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%26nbsp%3B%20%3C%2FP%3E%3CP%3E%26nbsp%3B%20%3C%2FP%3E%3CP%3E%3C%2FP%3E%3CLINGO-LABS%20id%3D%22lingo-labs-481848%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Highlighted
Senior Member

Hello,

 

After a recent update to one of our clients O365 they can no longer use the search feature in Outlook. It crashes their client immediately. 

 

We've got other users on the same version without issue, can anyone help?

 

Log Name:      Application

Source:        Application Error

Date:          24/04/2019 10:05:22

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      xxxxxxxxxxxxxxx

Description:

Faulting application name: OUTLOOK.EXE, version: 16.0.11425.20244, time stamp: 0x5cba4cce

Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x5cba33f4

Exception code: 0x0152139a

Fault offset: 0x0018cb82

Faulting process id: 0x28f8

Faulting application start time: 0x01d4fa7cbecbc1c0

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll

Report Id: 16a03674-6670-11e9-82e3-5cea1d137008

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-04-24T09:05:22.353489300Z" />

    <EventRecordID>33776</EventRecordID>

    <Channel>Application</Channel>

    <Computer>xxxxxxxxxxxxxxxxxxx</Computer>

    <Security />

  </System>

  <EventData>

    <Data>OUTLOOK.EXE</Data>

    <Data>16.0.11425.20244</Data>

    <Data>5cba4cce</Data>

    <Data>mso20win32client.dll</Data>

    <Data>0.0.0.0</Data>

    <Data>5cba33f4</Data>

    <Data>0152139a</Data>

    <Data>0018cb82</Data>

    <Data>28f8</Data>

    <Data>01d4fa7cbecbc1c0</Data>

    <Data>C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>

    <Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll</Data>

    <Data>16a03674-6670-11e9-82e3-5cea1d137008</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

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