Hello,
After a recent update to one of our clients O365 they can no longer use the search feature in Outlook. It crashes their client immediately.
We've got other users on the same version without issue, can anyone help?
Log Name: Application
Source: Application Error
Date: 24/04/2019 10:05:22
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxxxxxxxxx
Description:
Faulting application name: OUTLOOK.EXE, version: 16.0.11425.20244, time stamp: 0x5cba4cce
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x5cba33f4
Exception code: 0x0152139a
Fault offset: 0x0018cb82
Faulting process id: 0x28f8
Faulting application start time: 0x01d4fa7cbecbc1c0
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: 16a03674-6670-11e9-82e3-5cea1d137008
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-04-24T09:05:22.353489300Z" />
<EventRecordID>33776</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxxxxxxxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>16.0.11425.20244</Data>
<Data>5cba4cce</Data>
<Data>mso20win32client.dll</Data>
<Data>0.0.0.0</Data>
<Data>5cba33f4</Data>
<Data>0152139a</Data>
<Data>0018cb82</Data>
<Data>28f8</Data>
<Data>01d4fa7cbecbc1c0</Data>
<Data>C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>
<Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll</Data>
<Data>16a03674-6670-11e9-82e3-5cea1d137008</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
