Outlook presence status not available

Occasional Visitor
i have a problem with the presence of status in outlook.
It just didn't work anymore (after March / April Teams update)
I've tried to do everything: SARA tool, check regedit, check teams is default in every protocol it supports, but nothing fixes the problem.
The strange thing is that every now and then the presence reappears for a couple of days, and then disappears for weeks.
Do you have any solution?
Thanks for the support!
2 Replies

Hello, @cristianlipari, the first solution to your problem is described here: https://docs.microsoft.com/en-us/microsoftteams/presence-admins


In cases of the uninstalled Skype for Business, after moving a user to the mode of "Teams Only", the presence status can stop the activity not only in Outlook but also in other Office apps.


But also consider other possible reasons for your problem. Check Teams SETTINGS, investigate the configuration options in the registry and run a repair. More details here.


Sometimes system issues can cause significant problems to your organization's data safety, but your information should always have a second chance of recovery, so make sure you use a verified Office 365 backup software. Click here to find out more.

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