SOLVED

Outlook on iOS devices is showing company logo instead of pictures or initials

%3CLINGO-SUB%20id%3D%22lingo-sub-2175293%22%20slang%3D%22en-US%22%3EOutlook%20on%20iOS%20devices%20is%20showing%20company%20logo%20instead%20of%20pictures%20or%20initials%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2175293%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3EAnybody%20seen%20this%20feature%20today%3F%20We%20got%20several%20customers%20seeing%20this%20from%20today.%20Only%20on%20iPhones%2C%20not%20iPad%2C%20Android%2C%20OWA%20or%20Windows%2010%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20when%20looking%20in%20the%20in%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2175293%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2177090%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20on%20iOS%20devices%20is%20showing%20company%20logo%20instead%20of%20pictures%20or%20initials%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2177090%22%20slang%3D%22en-US%22%3EHmm....%20I%20have%20created%20a%20case%20with%20Microsoft%20support%2C%20but%20they%20don't%20seem%20to%20know%20anything%20about%20it%3F%3CBR%20%2F%3EIts%20only%20on%20iOS%20devices%20at%20our%20company.%20Just%20tested%20it%20again%20on%20a%20new%20device%20-%20same%20issue.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2177073%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20on%20iOS%20devices%20is%20showing%20company%20logo%20instead%20of%20pictures%20or%20initials%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2177073%22%20slang%3D%22en-US%22%3EYes%2C%20happened%20to%20a%20few%20people%20in%20our%20org%20too%3C%2FLINGO-BODY%3E
Contributor

Hi

Anybody seen this feature today? We got several customers seeing this from today. Only on iPhones, not iPad, Android, OWA or Windows 10

 

So when looking in the inbox, they only see the company logo. Looks like BIMI (Which is not implemented at any of the customers).

8 Replies
Yes, happened to a few people in our org too
Hmm.... I have created a case with Microsoft support, but they don't seem to know anything about it?
Its only on iOS devices at our company. Just tested it again on a new device - same issue.

Happened to me only in my organisation since few hours ago. Only on my iphone.

Same issue here for one user. Just noticed it today.
best response confirmed by Michael Jensen (Contributor)
Solution
Just saw it as well.
There is an advisory in the Admin portal about this.
https://admin.microsoft.com/AdminPortal/Home#/servicehealth/advisories/:/alerts/EX242218
Seams a bug in the iOS app. An update is being created and will be published to the app store when done. Expected to be published for approval at the end of today March 2nd
Exactly the same answer from Microsoft Premier support today :)
SAME ISSUE HERE. NOT YET FIXED.
The issue seems to be fixed with the update I got this morning