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outlook - microsoft authenticator - oops something went wrong

%3CLINGO-SUB%20id%3D%22lingo-sub-1974884%22%20slang%3D%22en-US%22%3Eoutlook%20-%20microsoft%20authenticator%20-%20oops%20something%20went%20wrong%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1974884%22%20slang%3D%22en-US%22%3E%3CP%3EGot%20error%20in%20outlook%20-%20Microsoft%20authenticator%20-%20oops%20something%20went%20wrong%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewhen%20trying%20to%20configure%20o365%20outlook%20profile%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-%20sign%20in%20using%20password%3C%2FP%3E%3CP%3E-%20prompt%20for%20authentication%20code%3C%2FP%3E%3CP%3E-%20switch%20to%20authentication%20app%20to%20read%20the%20code%3C%2FP%3E%3CP%3E-%20switch%20back%20to%20outlook%20app%20and%20got%20error%3CSTRONG%3E%20oops%20something%20went%20wrong%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Capture.PNG%22%20style%3D%22width%3A%20290px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F239487i4F0AC98ABDE44F7F%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%22Capture.PNG%22%20alt%3D%22Capture.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20am%20using%20iphone%20with%20latest%20iOS%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eany%20know%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1974884%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdmin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2092885%22%20slang%3D%22en-US%22%3ERe%3A%20outlook%20-%20microsoft%20authenticator%20-%20oops%20something%20went%20wrong%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2092885%22%20slang%3D%22en-US%22%3E%3COL%3E%3CLI%3EOpen%20Authenticator%20App%26nbsp%3B%3C%2FLI%3E%3CLI%3EClick%20on%20the%20three%20underline%3C%2FLI%3E%3CLI%3EChoose%20Settings%3C%2FLI%3E%3CLI%3EMake%20sure%20that%20App%20Lock%20is%20disabled%3C%2FLI%3E%3CLI%3ETry%20to%20sign%20in%20again%20in%20outlook%20mobile%20app%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Capture.PNG%22%20style%3D%22width%3A%20408px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F249056i9AE10F9F8E7F53D3%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%22Capture.PNG%22%20alt%3D%22Capture.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FLI%3E%3C%2FOL%3E%3C%2FLINGO-BODY%3E
Super Contributor

Got error in outlook - Microsoft authenticator - oops something went wrong 

 

when trying to configure o365 outlook profile

 

- sign in using password

- prompt for authentication code

- switch to authentication app to read the code

- switch back to outlook app and got error oops something went wrong

 

Capture.PNG

 

i am using iphone with latest iOS

 

any know issue?

 

 

 

1 Reply
best response confirmed by Marvin Oco (Super Contributor)
Solution
  1. Open Authenticator App 
  2. Click on the three underline
  3. Choose Settings
  4. Make sure that App Lock is disabled
  5. Try to sign in again in outlook mobile appCapture.PNG