Outlook keeps replacing new server settings with old ones

Occasional Contributor

Hi,

Why is it always such a hassle if an outlook account setting needs to be changed?

 

I want to change the outgoing- and incoming mail server addresses from, let's say, mail.domain01.com to mail.domain02.com.

So I click "repair", select manual repair, click "repair" again, change the mail server addresses from mail.domain01.com to mail.domain02.com, click "Next" and I get "Account successfully repaired" I click "Done"

 

But, since it's outlook and that action didn't take half a day and it didn't involve any googling I get  suspicious...

So I check the settings I just changed, only to find that this seemingly easy change will probably take half a day after all.

 

Both server addresses had changed back to mail.domain01.com.

 

Anyone know which reg key to change this time?

 

Cheers,

 

Robert.

3 Replies

That's probably just autodiscover kicking in, have you updated the corresponding settings on the server side?

Hi Vasil,
thanks for helping!
I cant change anything on the server side, mail.domain01.com relays to mail.domain02.com but when I use mail.domain01.com I seem to get certificate errors so I want to use mail.domain02.com directly.
But since my email adrress is robert@domain01.com thinks go wrong.
Any way to turn of this auto discover?

Cheers,
Robert.

I think I figured it out.

I created the following key:

 

HKEY_CURRENT_USER\​SOFTWARE\​Microsoft\​Office\​16.0\​Outlook\​setup
DWORD: DisableOffice365SimplifiedAccountCreation
Value: 1 

 This brings back the normal email account settings form and changes made in this form seem to stick!

 

Thanks for pointing me in the right direction Vasil!