SOLVED

Outlook is Moving Random Emails from Deleted Folder to Another Deleted Items Area

Frequent Contributor

Microsoft Office 365 Outlook Desktop Application for as long as I've had the subscription over a year now, is moving random emails from my deleted items folder to another deleted area that says, "Recover items recently removed from this folder."   These are emails that are not older than 30 days old and when I checked today 11/13, there were emails in what I guess I'll call the 2nd level deleted area received as recent as today (11/13).  I don't have an outlook rule set up to do this, I don't know why outlook is doing this.  So, I have to periodically perform the restore selected emails options to move the emails back to the deleted folder.  Any ideas on why it's doing this and a solution?  See the deleted on and received on dates of the emails in the mystery 2nd level deleted folder below. Screenshot 2022-11-13 144550.jpg

 

 

Screenshot 2022-11-13 143036.jpgScreenshot 2022-11-13 143119.jpg

2 Replies
best response confirmed by JBLT77 (Frequent Contributor)
Solution

Hello, @JBLT77, your issue can be caused by AutoArchive. Try doing the next steps as a workaround:

 

Right-clіck the folder you have the issue with and hit Properties. In the menu that appears, enable the tab of AutoArchive and check this option: 'Do not archive items in this folder'.

 

Save the changes by confirming your action with OK. If you have any questions about the process, see the screenshots and instructions here.

 

Another recommendation is to have lessons in Microsoft 365 backups, as system crashes or ransomware issues can cause data loss and you will face a very sad situation.

@Terry_Lazer Thanks.  I did check the properties on the deleted folder, and it was set to autoarchive items older than 1 month to a local data file.  I changed the option to not autoarchive.  This still wouldn't explain why apparently random emails were being moved out of the deleted folder and into the recover deleted area.  Microsoft actually did some advanced technical stuff to deal with another issue I was having in which they removed office using uninstall, editing the registry and some other stuff and whatever they did seems to also have resolved the mysterious issue of outlook doing its own thing moving random emails.