Outlook ios error, cannot retrieve mail

%3CLINGO-SUB%20id%3D%22lingo-sub-1162961%22%20slang%3D%22en-US%22%3EOutlook%20ios%20error%2C%20cannot%20retrieve%20mail%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1162961%22%20slang%3D%22en-US%22%3EHi%20all%2C%20several%20users%20have%20the%20outlook%20app%20without%20issue.%20One%20user%20is%20getting%20the%20attached%20error.%20How%20do%20I%20troubleshoot%20and%20fix%20this%3F%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20default%20apple%20mail%20client%20works%20fine.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1162961%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1164680%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20ios%20error%2C%20cannot%20retrieve%20mail%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1164680%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F138419%22%20target%3D%22_blank%22%3E%40Ivan%20Weiss%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20go%20Office365%20Admin%20Centre%20%26gt%3B%20Exchange%20%26gt%3B%20Mobile%2C%20is%20the%20users'%20device%20marked%20as%20%22Quarantined%22%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
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New Contributor
Hi all, several users have the outlook app without issue. One user is getting the attached error. How do I troubleshoot and fix this?

The default apple mail client works fine.

1 Reply
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@Ivan Weiss 

 

If you go Office365 Admin Centre > Exchange > Mobile, is the users' device marked as "Quarantined"?