Outlook File Size Limit Suddenly 0KB

Copper Contributor

For Some Reason Outlook is telling me that a certain user's Maximum attachment size is 0KB all of a sudden. 

 

It is only happening to this user.

 

I have tried updating their registry keys and setting the limit to 30mb and also editing their limit through the exchange admin center but it is still the same.

 

Please advise.

- Outlook 2016

1 Reply

Can you show the actual error message? And has the user tried OWA?