SOLVED

Outlook always prompts for password but login windows not loading

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Super Contributor

Outlook always prompts for password but login windows not loading

 

any known issue?

 outlookpass.JPG

 

 

out.JPG

4 Replies
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I've had this happen before, usually reboot will correct it.
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Have not seen this in my case, but I have seen it with customers when we are doing a migration using the hybrid technique..
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Solution

There's a known issue caused by the incompatibility between how Windows and Office handle modern authentication, affecting recent W10 versions with Office 2016:

https://support.microsoft.com/en-my/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-...

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I just started getting this issue yesterday. I closed all apps, rebooted, shutdown and still the same issue. I resolved the issue by start/settings/accounts/Access Work and School and disconnected my Work account. Then opened Outlook and got the prompt screen. All is back to normal now.

 

I don't know what caused the issue - my account was coming up to 90 days and yesterday I started to see the prompt to change my password. may or may not be related. 

 

Wayne