Nov 19 2021 06:01 AM
Nov 19 2021 06:01 AM
Been using it for several years now. Noticed that over a period of months that it would not download or send emails. But it was intermittent. Now it has totally stopped sending and receiving all together.
I have checked the Server settings. They are correct. I have run the Microsoft 365 repair program. I have run the outlook scan/fix program (can't remember what is is called). It is still not functioning. Thought it might be a server problem. I have loaded up Thunderbird email program. Everything is working fine. Emails in. Emails out. So to me that means that I have eliminated a server issue. I have also eliminated wrong server settings. So, there hast to be something going on with Outlook itself. Since I have run the 2 repair/fix programs, I really don't know where else to look.
Help? Got any ideas?
Nov 19 2021 06:47 AM
Nov 19 2021 01:41 PM
Where is your mail server? Email server is through Spectrum
What type of mail server is it? IMAP
What protocol are you using to connect to your server? Don't understand what you are asking.
How big is your mailbox? Going to have to tell me where I can find this.
What is the item count per folder and then per mailbox?Going to have to tell me where I can find this.
What build of Office are you running? Version and build Version: 18.2106.124100.0 Build??
Have you tried to check for updates? Yes
That is about all I can give you without some more guidance.
Nov 20 2021 08:41 AM
Thank You for the updates
So far there is nothing that you have said, or even from the stuff you did say, that points this to a Microsoft issue. If I was you, I would reach out to spectrum. It can still be a slim chance of it being a Microsoft issue, but that will be answered when you can answer how big your mailbox and the item count. If it is super large, then that can point a bit back to it being a Outlook issue, but it does not look like it. A few things you can do to narrow down what the issue could be is you could create a new outlook profile and connect it only to the spectrum account. Do not add any other mailboxes in that profile, only spectrum. You could also try it from a different machine, or you can create a new windows profile. These all are just things to test and see what happens. Could be a bad Outlook Profile, could be a bad .PST file, could be a bad windows profile.
It could still be a outlook/office issue, but that is a very slim chance. Do some research online to see if you can pinpoint what the issue is. Right now, you don't know. You just must start eliminating things that it "could" be, and when you get finished, you should be left with just a few things.
Look online for help
Search for articles that can help, like Why Is My Spectrum Email Not Working Properly 2021 on Various Devices (supportforusa.com)
Nov 20 2021 12:34 PM
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