Outlook 365 Problem with Imap mail server

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New Contributor

My wife is having a problem with Outlook 365.  Her email is configured using IMAP.  When she does a send/receive it takes much longer that it should.  When we right click on a folder and choose IMAP Folders the program hangs.  After about 10 minutes the IMAP query window finally appears.  I recreated her account on my computer with absolutely no issues.  I uninstalled and reinstalled Office 365.  I noticed on the reinstall I didn't need to recreate her email accounts which makes me suspicious that it didn't completely uninstall.  My next thought is it might be a corrupted .ost file, but I don't know that much about Outlook 365 to fix the .ost files.  Has anyone run into this problem?

3 Replies
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I've not seen that before, but I am wondering - If you have Outlook, why are you using IMAP?
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@Rob Ellis 

 

Outlook is my email client to access my Xfinity email.

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So to be clear, your wife does not have an Office 365 email account, just the Xfinity account?

If so, and using IMAP, the storage file would be a PST file, not an OST file.