Mar 20 2019
07:23 AM
- last edited on
Feb 06 2023
03:43 AM
by
TechCommunityAP
Mar 20 2019
07:23 AM
- last edited on
Feb 06 2023
03:43 AM
by
TechCommunityAP
Solutions I have tried:
Hello-
I have a user that has a shared mailbox that she has pinned into her favorites, recently however that mailbox will not stay pinned. Upon exit it will disappear from her favorites when she reenters Outlook. The client is the Outlook 2016 365 Business Desktop Application.
Solutions I have tried.
1. Outlook /resetnavpane - No Success
2. Update Office
3. Update PC/Laptop
4. View -> Layout -> Folder Pane -> Unchecked Favorites, restarted Outlook, and rechecked Favorites. - No Success
5. Disabled Add-ons, renabled Add-Ons - No Success
6. Ran an Office Repair - No Success
7. SaRa - No Success
Mar 20 2019 12:16 PM
@Turbo_Thunder Same problem. Favorites is not expanded after starting Outlook 365. This is recent, within 4 or 5 days. I was forced to reactivate my subscription (MS failed a renewal) and did reinstall the apps on my Surface.
Adding to your list of attempts,
- If I start in safe mode (Outlook /safe) and then expand Favorites, it will be open when Outlook is restarted in safe mode. But restarting normally, reverts to a non-expanded Favorites.
Mar 21 2019 05:50 AM
@deeland Yes same here it has been recent within the last week. Though her favorites stay expanded any mailboxes moved into the favorites array will leave as soon as she exits Outlook.