Outlook 2016 not archiving according to criteria

Occasional Contributor

Hi Everyone,


I have an Office 365 subscription (Microsoft 365 Apps for Business)  which comes with office apps.


I have a gmail (as well as other MS ones) account setup in my Outlook profile configuration.

This account uses IMAP and it has grown quite large recently.


Therefore I watched the following video in order to clear up some space from the google cloud:




So I went into FILE then TOOLS/CLEANUP OLD ITEMS, selected the root of the mailbox because I want to archive all folders, selected archive items older then 1 Jan 2018 and specified an archive PST file for the messages to move to.


The process starts fine, but when I check the archive, I noticed that it has only  archived all the messages in 2017 and missed archiving much older messages going back as far as 2010.


Is this a bug?


Why isn't Outlook 2016 (Microsoft Outlook for Microsoft MSO 16.0.13001.20266 32 bit) archiving correctly?


Does anyone have any idea?


Thanks and regards




0 Replies