Outlook 2016 not archiving according to criteria

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New Contributor

Hi Everyone,

 

I have an Office 365 subscription (Microsoft 365 Apps for Business)  which comes with office apps.

 

I have a gmail (as well as other MS ones) account setup in my Outlook profile configuration.

This account uses IMAP and it has grown quite large recently.

 

Therefore I watched the following video in order to clear up some space from the google cloud:

 

https://support.microsoft.com/en-us/office/video-archive-your-mailbox-manually-78a84235-bf60-4627-85...

 

So I went into FILE then TOOLS/CLEANUP OLD ITEMS, selected the root of the mailbox because I want to archive all folders, selected archive items older then 1 Jan 2018 and specified an archive PST file for the messages to move to.

 

The process starts fine, but when I check the archive, I noticed that it has only  archived all the messages in 2017 and missed archiving much older messages going back as far as 2010.

 

Is this a bug?

 

Why isn't Outlook 2016 (Microsoft Outlook for Microsoft MSO 16.0.13001.20266 32 bit) archiving correctly?

 

Does anyone have any idea?

 

Thanks and regards

 

Alfred56

 

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