Outlook 2016 not archiving according to criteria

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Occasional Contributor

Hi Everyone,

 

I have an Office 365 subscription (Microsoft 365 Apps for Business)  which comes with office apps.

 

I have a gmail (as well as other MS ones) account setup in my Outlook profile configuration.

This account uses IMAP and it has grown quite large recently.

 

Therefore I watched the following video in order to clear up some space from the google cloud:

 

https://support.microsoft.com/en-us/office/video-archive-your-mailbox-manually-78a84235-bf60-4627-85...

 

So I went into FILE then TOOLS/CLEANUP OLD ITEMS, selected the root of the mailbox because I want to archive all folders, selected archive items older then 1 Jan 2018 and specified an archive PST file for the messages to move to.

 

The process starts fine, but when I check the archive, I noticed that it has only  archived all the messages in 2017 and missed archiving much older messages going back as far as 2010.

 

Is this a bug?

 

Why isn't Outlook 2016 (Microsoft Outlook for Microsoft MSO 16.0.13001.20266 32 bit) archiving correctly?

 

Does anyone have any idea?

 

Thanks and regards

 

Alfred56

 

1 Reply

Hi @Alfred Buatti 

I read your Outlook 2016 archiving issue. I know that it is quite difficult to archive Outlook emails manually, Hence, as a Data Migration expert, I would like to recommend the use of any good third-party software available in the market to perform Outlook archiving. Office 365 Backup & Restore Tool is one such solution that takes backup & archives your Outlook 2016 mailboxes into a different file format. This Outlook solution saves your Outlook data into PST, EML, HTML, OST, MSG,EMLX, MBOX, TXT, DOC, PDF, etc. Also, it forwards your Outlook archives to Gmail, IMAP, AOL, Yahoo Mail, Outlook, Thunderbird, etc. This tool has Mail & Task Filter features that allow users to download desired Outlook 365 mailboxes, You can try the trial version of the tool to evaluate its performance.