Office Update Channel Inconsistency

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Contributor

Hello,

 

I have been working with several customers and running in to an issue with Office update channel inconsistency.  While we have the tenant set to be at a specific channel, users' Office installs are at different channels.  I know users can enroll into the Insider program, but can't seem to nail down why users may be at different update channels. We have had some users who were on a different update channel revert to the channel set at the tenant level. Can anyone explain how that setting is managed or how it effects users' installs?

 

Thanks in advance for any insight.

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