Dec 10 2021 06:55 PM
Dec 10 2021 06:55 PM
Started yesterday, I could no longer resize or rotate an inserted shape or item. I tried uninstalling and re-installing. I even tried using SetupProd_OffScrub to uninstall Office365 to see if it could remove settings that were saved in the registry. I have the following specs on my laptop:
Edition Windows 10 Home
Installed on 12/20/2020
OS build 19043.1348
Experience Windows Feature Experience Pack 120.2212.3920.0
I use Word for work to create training modules. I need to get this fixed. I have tried to reach out to microsoft. I need help.
Dec 11 2021 02:32 AM
What type of objects are you inserting into the document.
No problem here either rotating or re-sizing by hovering over any of the points shaded yellow until an opposed arrow appears and then left clicking and dragging
Dec 11 2021 08:46 AM
Dec 11 2021 11:33 AM
@mlovecrandall1225 No problem manipulating a Block Arrow in a 64-bit installation of Microsoft 365 Version 2111 (Build 14701.20226 Click-to-Run) Current Channel on Windows 10
Dec 11 2021 06:25 PM
Lucky You. Once insert the shape into the document, it will not rotate or resize. When I open the same document on my Windows 7 laptop, I can do rotate and resize without any issue. I have done a complete wipe on my computer. I downloaded the office 365 app and it still doesn't work. I wonder if it is the app version.
Dec 11 2021 06:52 PM
Dec 19 2021 11:52 PM
I have the exact same problem. Fun fact: I can resize by manually setting the height and width values in the ribbon bar under "Text Box".
Dec 20 2021 05:17 AM
I encountered this issue. It still exists: occurs in the documents that are in the compatibility mode (i.e. the old *.doc files or *.docx files with this mode turned on).
All the pictures in the replies in this thread were taken in the standard mode, where - fortunately - this bug did not occur.
Steps to recreate this problem:
1. Create a new document
2. Save it as a *.doc file (i.e. in Word 2003 format)
3. Insert a shape - for example a block arrow
4. Try to rotate this shape with mouse
The result is as in the enclosed picture.
This bug appeared after December update of Windows 10 (version 21H2), consisting:
Service Stack 10.0.19041.1371;
Security Update KB5008212;
(According description of this update, Microsoft "fixed" something in the Office Graphics Objects, so now we have a problem).
I contacted MS support, but their technician simply removed my Office 365 and told to re-install it, which did not help. (In case somebody from MS Support read this thread, I am providing the case number: 1032826504).
Dec 24 2021 03:20 AM
if this is applicable to your case, turn off the compatibility mode in your document:
(For my case this solution is not possible, because I am maintaining 1000+ pages textbook, full of images and graphic shapes. Its size is 370MB. It takes Word about 50 seconds to save its *.doc variant on my SSD disc. For the same document in the *.docx variant it takes 10 minutes, which makes any more serious editing impossible - too much time spend waiting for Word, to save the *.docx file).
Dec 24 2021 09:07 AM
Dec 24 2021 09:09 AM
Dec 25 2021 04:22 AM
Dec 27 2021 02:16 AM
I have to maintain the compatibility mode as well. My file is a textbook of 600 pages. If I change to .docx the format of the text is changing! I need to keep it exactly as it was, so I have to keep editing in compatibility node.
That persumably happened after a windows 10 update, but I dont find it in order to uninstall it.
Dec 27 2021 02:33 AM
In my case the size of the text remains the same in both modes. Thus I use following workaround:
To maintain all the style settings between these two documents, I created this auxiliary *.docx by saving a copy of the main *.doc file into *.docx format (with the compatibility mode turned off), then removing all its contents.
Dec 28 2021 01:55 AM
Same issue here.
Is MS still investigating or did they close your ticket ?
Dec 28 2021 05:45 AM - edited Dec 28 2021 05:46 AM
I reported this bug through the GetHelp Windows application (recording steps that reproduce this effect, sample document, picture, etc.), and contacting MS Support via chat. MS Support registered this case as #1032826504. Their technician used remote access utility to reinstall my Office, but did not wait for the final effect, and did not respond when I reported them (via e-mail) that this step did not help. I suppose that they did not even open a ticket for this bug in their bug fixing list.
Do you know, how to report Word bugs in an "organized" way (so that they receive a traceable ticket number)? I also reported this issue using Help-->Feedback: I do not like something item, but it seems mere a suggestion sent to Microsoft, not a regular bug report. I am using the Home variant of the Office 365 subscription. Maybe this option is available only in the Business variant of this subscription?
Dec 28 2021 10:54 AM
Dec 28 2021 02:08 PM
Dec 28 2021 02:53 PM - edited Dec 28 2021 02:56 PM
Most probably your company uses the Office 365 Business variant. According the documentation, you can make a regular support ticket for this case. This creates a chance that M$ will look at it (and - most probably - learn for the first time about this issue).
Could you (or the IT staff of your company, who is the Administrator of your Office 365) go to https://support.microsoft.com/en-US/contactus and click "Open a service request in the Microsoft 365 Admin Center."? As the problem description you can copy/paste the bug description from the my first post in this thread (from December 20th)