Office 365 Signature is not working on Windows software

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New Contributor

Adding Signature in the outlook app of windows 365 is not working (web app is working but will not sync signature to windows app).

 

I've tried both ways:

1. File->Options->Mail->Signature

Signature #1Signature #1

2. New Item-> Email Message -> Signature

Signature #2Signature #2

None of which is working and both made the software halted for couple of seconds and released later.

This is a problem I'm having on 2 different computers using latest 16.0.14228.20216 64-bit Office 365 versions

inbararc_3-1628440247456.png

 

Any advice/patch/Work around I can do?

My employees cannot work properly without our proper business signature.

** Update #1**
I was able to do update of previous version of Outlook 365 -

Microsoft® Outlook® for Microsoft 365 MSO (16.0.14228.20200) 64-bit

with working signature, to the latest version above and keep signature present and working


new Installation with latest office will not give me to add signature - any Idea how to install a specific revision as a work around to this problem?

** Update #2 - Working**
I've found that updating to even newer version which could not (I wonder why??) be obtained via regular in-app updates worked.
I've used this offline installation, with a modified xml configuration:

 

<Configuration>
  <Add OfficeClientEdition="64" Version="16.0.14131.20278">
    <Product ID="O365BusinessRetail">
      <Language ID="en-us" />
    </Product>
  </Add>  
</Configuration>

 

 After Downloading & Installing, Signature feature is working again!

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