08-20-2018 08:18 PM
08-20-2018 11:27 PM
Where does she add the shortcuts? Is it to the desktop or to the favorites bar in browser?
08-21-2018 12:49 AM
Do you know what she create shortcuts to? Is it to webpages or files or office program files?
I do not know which OS you are on but If You are on Windows 7 this could be the cause of/solution to the problem.