Aug 20 2018 08:18 PM
My boss is successfully setting up some Office 365 shortcuts, but when she restarts computer they are all lost. Is there a fix to this issue? I can't find anyone with a similar problem.
Aug 20 2018 11:27 PM
Hi Susan!
Where does she add the shortcuts? Is it to the desktop or to the favorites bar in browser?
Regards, Magnus
Aug 21 2018 12:15 AM
Hi Magnus!
She says she saves it to the desktop.
Thanks
Susan
Aug 21 2018 12:49 AM
Do you know what she create shortcuts to? Is it to webpages or files or office program files?
I do not know which OS you are on but If You are on Windows 7 this could be the cause of/solution to the problem.
https://support.microsoft.com/en-us/help/978980/desktop-shortcuts-disappear-in-windows-7
https://support.microsoft.com/en-us/help/2670504/icons-disappear-from-the-windows-7-desktop