Office 365 shortcuts "disappear"

[Susan Woodward]

My boss is successfully setting up some Office 365 shortcuts, but when she restarts computer they are all lost.   Is there a fix to this issue?   I can't find anyone with a similar problem. 

[#2]

Hi Susan!

Where does she add the shortcuts? Is it to the desktop or to the favorites bar in browser?

Regards, Magnus

[#3]

Hi Magnus!

She says she saves it to the desktop.

Thanks

Susan 

[#4]

Do you know what she create shortcuts to? Is it to webpages or files or office program files?

I do not know which OS you are on but If You are on Windows 7 this could be the cause of/solution to the problem.

https://support.microsoft.com/en-us/help/978980/desktop-shortcuts-disappear-in-windows-7

https://support.microsoft.com/en-us/help/2670504/icons-disappear-from-the-windows-7-desktop