Jul 29 2018 02:14 PM
Jul 29 2018 02:14 PM
Any assistance would be greatly appreciated,
Here is a screenshot of the pop-up:
Jul 29 2018 06:09 PM
Jul 30 2018 06:21 AM
What is up with this Microsoft?
Jul 30 2018 06:44 AM
On a remote session with a client that has Office 365 Business Premium, staring at this window. First report we've received. Concerned it was a virus now it seems this might be yet another Microsoft Flop by Design??? WTH? They just don't get life in a real world.
Jul 30 2018 07:23 AM
I saw this message earlier today after updating to Version 1807 (Build 10325.20082 Click-to-Run) Monthly Channel. Prior to this version/build have never seen this message before after updating Office 365 ProPlus.
Jul 30 2018 01:05 PM
The user is concerned that the pop-up may be malware, and you're claiming to be from the Microsoft Help Center, but you're directing the user to a supposed goo.gl site??? If I was a user concerned about malware, I would not click on the link you provided. I would want to see a verified / verifiable Microsoft domain name in the link.
Jul 30 2018 01:27 PM
Right? Hopefully no one reading this becomes a victim of that scam!
Jul 30 2018 04:27 PM
Jul 30 2018 04:30 PM
Jul 30 2018 04:34 PM
Thanks for your super speedy response, @Anna Chu!
I've completely forgotten about that option as I have never had to report anyone before now (most folks are great on MTC as you know).
Hopefully it gets actioned ASAP before someone falls for the scam!
Jul 31 2018 06:38 AM
Customer of mine gets same message EVERY time he starts an office application.. even after clicking accept.. it keeps returning .. any news ?
Jul 31 2018 08:14 AM
We have Office 2016, since we're just not interested in participating in the "aas" business model, and also got this pop-up this morning. Not knowing what it was, one of the doctors in our practice didn't want to agree and just X'ed out of it. Word then just shut down.
What kind of corporate practice is this to deny us the use of a program that we purchased?
Jul 31 2018 08:35 AM
Looks like they jumped on the scammer - but how about the original problem? If you don't click on the accept, you cannot use the software - that goes for the entire office suite. Out of the blue, this thing comes up and Microsoft holds us hostage - we are customers that paid for their product and agreed to terms of service then.
It is frustrating that the giant (and profitable) tech companies outsource the problems they create to user groups like this and expect them to solve them. And - we can't go elsewhere, we are held captive. If I could, I would. I use these products because I have to, not because I want to.
C'mon Microsoft! Fix the problem you created.
Jul 31 2018 09:02 AM
Please respond, or refer us to who can respond to the original issue in this stream - this microsoft office 2016 "the fine print" popup. I purchased microsoft office "Home and Student" 2016 several years ago and it has worked fine up to now. Suddenly today when I open a Word, Excel or PPT - any office doc I am seeing this "the fine print" popup. It doesn't seem like a legitimate thing from Microsoft and I don't want to click the "Accept and start..." button until Microsoft confirms it is for real, or what to do about it...
Jul 31 2018 10:11 AM
The answer I just got from Microsoft Commercial Support was to just click accept then it will go away. I don't really have a warm fuzzy feeling about that if I'm honest.
Jul 31 2018 10:16 AM
This is happening now to me as well (I'm based in Italy, the writing in the pop-up is in Italian, but still completely non-sense)... I've switched off my laptop in the office 1h ago, and reconnected now from home to finish the document I was working on and ... no way to use Office!
As othe users said already, this has to be fixed immediately, where is Microsoft, what do they wait for to give an explanation considering it is happening since this morning ?????
Jul 31 2018 11:48 AM
Thanks for flagging. The post was removed and we've banned this user.
Jul 31 2018 12:18 PM
Has anyone determined the source of "The Fine Print" pop up yet? I am starting to see it in my user community. If it is Microsoft it seems heavy-handed, if it isn't Microsoft then are they aware that it is spreading?
Jul 31 2018 12:55 PM
This didn't affect any of my computers with Office versions older than 2016. .
The suspicion of my users affected seems reasonable and their inability to use Office is entirely unreasonable!
Jul 31 2018 03:45 PM
This afternoon I was using Office 365(version 16/2016) and one minute it was working but not the next due to the "the fine print popup" people are dealing with. I have not heard from Microsoft and won't accept it until that happens. However, I would like to remind folks that alternatives for accessing your email is through a web browser (https://www.office.com/) if Outlook has locked you out. Other alternatives such as libreOffice (https://www.libreoffice.org) are good alternatives for Word/Excel/etc. until Microsoft can address the issue.