Apr 16 2020 01:48 PM
Apr 16 2020 01:48 PM
I have given a user in my organization full-access to a shared mailbox. I would like to open the shared mailbox in his Outlook client on Mac. Following this guide: https://support.office.com/en-us/article/Open-a-shared-folder-or-mailbox-in-Outlook-for-Mac-6ecc39c5....
Under account settings in the Outlook client I do not have an advanced settings button to get to the delegates setting pane. We have tried adding and removing the account many times.
Looking at his mailbox options in the EAC, under the Exchange ActiveSync menu his Mac Outlook client is listed as a device and access is denied. This seems like weird behavior to me, I didn't think the full Outlook client on Mac should be using ActiveSync. Is there a setting or something I am missing?
Any help is much appreciated. Thank you.
Apr 19 2020 10:31 AM
Under Tool and Accounts, does yours look to be setup in the same way as my example below - set as an Exchange/Office 365 Account, but just missing the Advanced option at the bottom right?
Apr 20 2020 06:13 AM
Unfortunately no. This particular account is set up as an "Office 365" account. See screen shot below. The only option I have is "Delete Associated Account." Thanks for the reply.
Apr 20 2020 06:24 AM - edited Apr 20 2020 06:25 AM
Interesting. I've just setup another O365 account in Outlook for Mac, and it also defaults to Exchange / Office 365 which differs from what you are seeing.
Do you have another O365 account you can try setting up on the users Mac to see if the experience is consistent?
Apr 20 2020 06:30 AM
I have the same behavior on my end. I have been completely unable to reproduce this behavior. Only this account seems to be set up this way.
We have tried deleting and re-adding about 5 times and uninstalling-reinstalling the outlook client.
I find it interesting that I have an option to "Delete Associated Account." This leads me to think this account is somehow associated with another account but I have not been able to find anything that hits at that.
Apr 20 2020 06:35 AM
Do you have a screenshot of the EAC settings you mention in your first post please?
Apr 20 2020 06:48 AM
Here are the mobile device details (EAC mailbox settings > mailbox features > Mobile Devices > View details):
Here are the further details on the device labeled "Mac" above:
I cannot find another example where a Mac Outlook client appears as a mobile device. I was under the impression mobile devices in the EAC was for phones only. I have tried granting access and deleting the device completely but as soon as he uses the Outlook client again it adds the device back and denies access again.
Apr 20 2020 09:02 AM
Apr 20 2020 09:06 AM
My own Mac appears as a mobile device in the same way in Exchange Online, but my status is unknown instead of denied. It works just fine though.
Apr 20 2020 10:39 AM
How about trying to create a new Mac user profile and setup the Outlook account in the new profile and see if it makes a difference? Or try creating it on another users Mac, just to rule out the device?
May 13 2020 07:43 PM
The only way I've found to view Delegate Accounts is to turn off "New Outlook" using the switch in the top right corner (see attached) - Outlook will restart and you will regain the Advanced setting under Accounts.
It appears that even after adding the Delegate Account under the "old Outlook", switching back to "New Outlook" hides the account & related settings, so you'll need to avoid it for the time being.
May 13 2020 11:54 PM
Now that is a very good shout indeed! I can't believe I didn't think of that. My mac is on the old Outlook. I switched back a little while ago due to lack of functionality in the new experience.
Aug 07 2020 05:37 AM
Apr 01 2021 02:00 AM
Oct 12 2021 02:21 AM
Just resolved this for my client.... turned out to be that they had Office 2016 installed, rather than Office 365. Installed 365 over the top and the settings came back.