Mar 31 2020 06:59 AM
After updating to the latest version, 16.0.12725.20006, I can no longer create new Excel Workbooks or Word Documents. As soon as I try to create new documents, the applications close instantly w/o any information given. I can still open up and edit existing documents, but just unable to create anything new.
The event logs are full of entries like this:
Faulting application name: WINWORD.EXE, version: 16.0.12725.20006, time stamp: 0x5e7b6889
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x5e7aea6b
Exception code: 0x23601808
Fault offset: 0x00000000001ec79d
Faulting process id: 0x6234
Faulting application start time: 0x01d60762da0205db
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: 7fbf574c-4864-45fd-8e25-53c911cd3e15
Faulting package full name:
Faulting package-relative application ID:
I've tried ripping and replacing the software, no change. How do I downgrade to a different version? Or maybe there is another solution?