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Office 365 - display error - no controls in word, excel, outlook

%3CLINGO-SUB%20id%3D%22lingo-sub-296699%22%20slang%3D%22en-US%22%3EOffice%20365%20-%20display%20error%20-%20no%20controls%20in%20word%2C%20excel%2C%20outlook%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-296699%22%20slang%3D%22en-US%22%3E%3CP%3ESince%20a%20few%20days%20I%20have%20the%20following%20problem%3A%20When%20I%20open%20an%20application%20from%20Office365%2C%20e.g.%20PowerPoint%2C%20Outlook%2C%20Excel%2C%20Word%2C%20etc.%2C%20the%20application%20window%20look%20like%20this%20(see%20attachment).%20I%20have%20already%20reinstalled%20Office365%20several%20times%20(fast%20repair%2C%20online%20repair%2C%20complete%20uninstall%20-%20new%20installation%20with%20fresh%20installer)%20-%20nothing%20helps.%20Does%20anyone%20have%20an%20idea%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-296699%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EError%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EExcel%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOutlook%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-297986%22%20slang%3D%22en-US%22%3ERe%3A%20Office%20365%20-%20display%20error%20-%20no%20controls%20in%20word%2C%20excel%2C%20outlook%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-297986%22%20slang%3D%22en-US%22%3EI%20found%20the%20solution%3A%20turn%20off%20the%20hardware%20graphics%20acceleration%3CBR%20%2F%3Esee%3A%20%3CA%20href%3D%22https%3A%2F%2Fwww.thewindowsclub.com%2Fturn-off-hardware-graphics-acceleration-office-2013%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.thewindowsclub.com%2Fturn-off-hardware-graphics-acceleration-office-2013%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-296965%22%20slang%3D%22en-US%22%3ERe%3A%20Office%20365%20-%20display%20error%20-%20no%20controls%20in%20word%2C%20excel%2C%20outlook%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-296965%22%20slang%3D%22en-US%22%3E%3CP%3ENever%20seen%20anything%20like%20this%2C%20the%20only%20advise%20I%20can%20give%20you%20is%20to%20test%20it%20with%20another%20user%20on%20the%20same%20machine%20in%20order%20to%20exclude%20issues%20with%20the%20local%20user%20profile.%20Similarly%2C%20if%20this%20is%20a%20domain%20environment%2C%20you%20can%20test%20on%20a%20different%20machine%20using%20the%20same%20user%20account%20and%20see%20if%20you%20can%20reproduce%20the%20issue.%20In%20any%20case%2C%20you%20should%20also%20report%20it%20via%20a%20support%20case%20or%20directly%20in-app%20if%20you%20are%20on%20the%20Insider%20builds.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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New Contributor

Since a few days I have the following problem: When I open an application from Office365, e.g. PowerPoint, Outlook, Excel, Word, etc., the application window look like this (see attachment). I have already reinstalled Office365 several times (fast repair, online repair, complete uninstall - new installation with fresh installer) - nothing helps. Does anyone have an idea?

2 Replies

Never seen anything like this, the only advise I can give you is to test it with another user on the same machine in order to exclude issues with the local user profile. Similarly, if this is a domain environment, you can test on a different machine using the same user account and see if you can reproduce the issue. In any case, you should also report it via a support case or directly in-app if you are on the Insider builds.

Highlighted
Solution
I found the solution: turn off the hardware graphics acceleration
see: https://www.thewindowsclub.com/turn-off-hardware-graphics-acceleration-office-2013
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