Aug 21 2018 05:39 AM
Good day,
We are trying to get this user onto Teams, but it won't allow her to sign-in. When signing into Office 365, it displays the content in image attached. We have waited significantly longer than the 10 minute period. Is this just something that could take up to a couple of days, else could someone advise how to proceed further please?
Thanks in advance,
Connor
Aug 21 2018 06:51 AM
Aug 21 2018 07:04 AM
Hi @Juan Carlos González Martín,
Thanks for your response.
I specifically wanted her to log in to Office 365 to find out what account she has. Maybe that page should explicitly state that that user hasn't been assigned an Office 365 licence?
So would I need to contact our tenant company's IT department to find out what account she has?
Aug 21 2018 11:32 PM
Thanks, I still feel that that page should explicitly state that that user hasn't been assigned an Office 365 licence. Then this conversation and post wouldn't be necessary.