Office 365 apps keep needing repair every 1-2 weeks

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Occasional Visitor

Hi,

 

I have been having a problems with office 365.

 

Every 1-2 weeks, I get the error:

 

We're sorry, but (office app name) has run into an error that is preventing it from working correctly. (Office app name) will need to be closed as a result. Would you like to repair now?

[Repair Now] [ Help] [Close]

 

The repair now button shuts down the app but then does nothing

Help is as unhelpful as the office paperclip

Close does the obvious

 

  • I have tried the office Fixit program which doesn't fixit
  • I have tried the DISM and SFC/Scannow utilities
  • I have even tried removing all previous office versions in the registry manually as the Fixit Program didn't do anything
  • When I try the online or offline repair - it does a partial uninstall of office and then closes with nothing actually being fixed
  • I have tried starting in safe mode, but that does not help.
  • I can only reinstall office using the offline installer.
  • The online installer has major issues with stopping the install with a very generic message about it cannot be installed and the online error number has no valuable help.

 

I feel like I'm paying for Office 365 but I'm not getting any value out of it if every 1-2 weeks I have to spend 1-2 hours trying to uninstall and reinstall it.

 

Any help with this would be most appreciated as I am going crazy.

1 Reply

@Andrew1840 

I have the same problem. After decades of faultless use of Office suite use with one off purchases, I finally went for the Office suite subscription. Now I am once again having to repair / re-download / re-install Office in order to open a simple Word document. Sorry, Microsoft, this is not good enough. Any solutions?