Office 365 Admin Center - Issue with 1 admin user

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New Contributor

We have a Hybrid system. Exchange 2012 on premise, and Outlook 365. Our AD is on premise.

 

We have 3 admins on our IT team. All 3 users have no issues with the on premise Exchange system. Users 1 and 2 have no issues with the online admin center. User 3 has a very strange issue with the admin portal. 

 

User 3 can log in to the online admin portal without issue. The issues start when user 3 tries to make any changes via the admin center. Example ; If user 3 tries to forward someone's email, he can make the changes, but when he hits save, it spins and spins and finally errors out. Users 1 and 2 can go in and forward that email without issue.

 

Another example ; User 1 or 2 forwards someone's email. They save changes without issue. We test that email, and it is forwarding. If user 3 logs in to the admin portal and checks on that user, it shows no forwarding enabled. 

 

I'm not sure where to start with this. Any help would be greatly appreciated.

 

Thanks

 

Nathan

1 Reply
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Have him try to perform some task via Exchange Online PowerShell, see what happens.