Office 2016 suddenly prompting to ''Activate''. The Office 365 user is licensed but it never works.

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Contributor

Hi, this is the 3rd time this year I have experienced this issue for different users in our organization. Here is my last post on the same issue: https://techcommunity.microsoft.com/t5/Office-365/Office-2016-is-connected-with-my-Office-365-creden...

 

Office 2016 will randomly deactivate itself and once that happens there seems to be no other solution than to create a brand new Windows user account on the local machine. The user is licensed and signed in but Office 2016 believes that the product is not activated. Here are a few screenshots (sorry for the french):

 

Screenshot 1.pngScreenshot 2.png

 

This is incredibly frustrating and I have no idea what causes this issue. I had to create a brand new Windows user to fix this issue. This is a very cumbersome workaround. Microsoft has no explanation other than ''it is a corrupt Windows profile''. 

 

I am not on a domain

I have tried clearing the credentials

I have tried uninstalling/reinstalling

I have tried using SARA

 

Has anyone else experience this issue? Thanks.

 

6 Replies
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It’s nothing with registering more than 5 devices?
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There is only 1 Office installation under that Office 365 user. It has been working fine since January and it just deactivated itself this morning. 

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There's an extensive guide on how to troubleshoot issues with activations here: https://blogs.technet.microsoft.com/odsupport/2015/05/01/how-to-reset-an-office-365-install-to-the-i...

 

In general, you should open a support case and work with the engineers to properly troubleshoot this.

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Thanks @Vasil Michev for the link, I will give that a try. The reason I didn't open a support case is because last time they just made me uninstall and reinstall and other basic troubleshooting steps that I had already done. 

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I have run into this issue many times and honestly, I can't say what the issue is.  I have tried all the troubleshooting methods you mentioned also with no luck, some seems to have "fix" itself and other times I have found no solution to the issue.

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