O365 user change password then outlook 2016 client prompt blank screen and no response

%3CLINGO-SUB%20id%3D%22lingo-sub-934649%22%20slang%3D%22en-US%22%3EO365%20user%20change%20password%20then%20outlook%202016%20client%20prompt%20blank%20screen%20and%20no%20response%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-934649%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E1.%20Perform%20repair%20with%20fully%20online%20repair.%3C%2FP%3E%3CP%3E2.%20No%20cache%20credential%20on%20windows%20credential%20.%3C%2FP%3E%3CP%3E3.%20MFA%20is%20disabled.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20advise%20to%20fix%20the%20blank%20screen%20on%20outlook%2C%20it%20should%20be%20o365%20login%20box%20.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-934649%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EIdentity%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-934713%22%20slang%3D%22en-US%22%3ERe%3A%20O365%20user%20change%20password%20then%20outlook%202016%20client%20prompt%20blank%20screen%20and%20no%20response%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-934713%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F32986%22%20target%3D%22_blank%22%3E%40John%20Tseung%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3BOne%20thing%20you%20can%20try%20which%20i%20often%20do%20for%20licensing%20office%20to%20the%20correct%20user.%20especially%20if%20an%20existing%20licence%20is%20registered%20to%20a%20previous%20user%20is%20the%20following%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eopen%20command%20prompt%20as%20an%20Admin.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eenter%3A%20cscript%20%22c%3A%5CProgram%20Files%5CMicrosoft%20Office%5COffice16%5COSPP.VBS%22%20%2Fdstatus%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPress%20enter%20and%20you%20will%20see%20near%20the%20bottom%205%20characters%20for%20the%20installed%20product.%20Make%20a%20note%20of%20these.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethen%20enter%3A%26nbsp%3Bcscript%20%22c%3A%5CProgram%20Files%5CMicrosoft%20Office%5COffice16%5COSPP.VBS%22%20%2FUNPKEY%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eafter%20UNPKEY%3A%20enter%20the%205%20characters%20you%20observed%20previously%20and%20hit%20enter.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20reopen%20an%20office%20product%20and%20you%20will%20be%20prompted%20to%20enter%20your%20users%20username%20and%20office%20365%20password.%20This%20will%20re-register%20the%20product%20and%20hopefully%20resolve%20your%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20still%20not%20getting%20the%20authentication%20prompts%20id%20completely%20uninstall%20and%20reinstall%20via%20portal.office.com%20via%20the%20users%20login.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-934873%22%20slang%3D%22en-US%22%3ERe%3A%20O365%20user%20change%20password%20then%20outlook%202016%20client%20prompt%20blank%20screen%20and%20no%20response%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-934873%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20outlook%20client%20is%202016%20home%20and%20business%20OEM%20edition.%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20doesn't%20require%20to%20activate%20with%20o365%20account.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Hi,

1. Perform repair with fully online repair.

2. No cache credential on windows credential .

3. MFA is disabled.

 

Any advise to fix the blank screen on outlook, it should be o365 login box . 

 

Thanks.

2 Replies
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@Deleted 

 

 One thing you can try which i often do for licensing office to the correct user. especially if an existing licence is registered to a previous user is the following:

 

open command prompt as an Admin.

 

enter: cscript "c:\Program Files\Microsoft Office\Office16\OSPP.VBS" /dstatus

 

Press enter and you will see near the bottom 5 characters for the installed product. Make a note of these.

 

then enter: cscript "c:\Program Files\Microsoft Office\Office16\OSPP.VBS" /UNPKEY:

 

after UNPKEY: enter the 5 characters you observed previously and hit enter.

 

Now reopen an office product and you will be prompted to enter your users username and office 365 password. This will re-register the product and hopefully resolve your issue.

 

If you still not getting the authentication prompts id completely uninstall and reinstall via portal.office.com via the users login.

 

 

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The outlook client is 2016 home and business OEM edition. 

It doesn't require to activate with o365 account.