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O365 Online Archiving Not Working

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David Wilson
Contributor

We migrated users to O365 last week.

And for the most part everything is good.  All using E3 licenses

But one users mailbox is not archiving.

 

I've confirmed that is OWA for the user

right clicked on user name and Assigned Policy is what we configured

right clicked on folders and they are set to use parent

Can see the in-place archive folder but nothing is in it

 

From Powershell

Get-mailbox user | RetentionPolicy Set, ArchiveDatabase Set, ArchiveGuid set

Run Start-ManagedFolderAssistant a few times

 

From Security and Compliance

Archive enabled

 

But still nothing is moving to the archive

7 Replies
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Thanks I managed to fix the issue.  even though there is no security or compliance policy enabled.

when I checked the mailbox settings I found the RetentionHoldenabled was $true for effected user but no others

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Interesting. You might be able to discover why this mailbox has that property enabled by looking at the Office 365 audit log...

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yes.  especially since the ecp wasn't showing a hold

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I had the same EXACT symptoms you experienced just now, and your resolution fixed the issue.  Still not sure how RetentionHoldEnabled got set to $true.

 

Bump for saving me!!

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This saved me today! Thanks!
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had same issue when trying to enable in-place archive for a user. realised that using the Office 365 PST import utility to bulk import mailboxes automatically enables retention hold, thus you need to change it to false for in-place archive to start working!

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